Lauretta Passmore

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Lauretta Passmore

C

Chronological Resumé

INTERPERSONAL SKILLS
	§ Highly motivated for progress and improvements through knowledge § Enthusiastic about learning new processes / systems / skills § Communicate effectively on all levels § Tactful, resourceful, reliable, and a team player
Experience
	2001-Present North Harris Montgomery Community College District 2003–Present Program Manager, Training and Development,NHMCCD,The Woodlands,TX § Oversee the development of district-wide training and development programs § Identify and source training presenters and facilitators § Act as internal consultant to developers and subcommittees in the needs identification, program design, and development process § Deliver Supervisory training programs to NHMCCD managers/supervisors § Identify training paths and certificate programs. Ensure programs follow development path and pattern for participants. 2001–2003 Training Coordinator, Kingwood College, Kingwood, Texas § Conducted training needs analysis, using results to determine training offerings § Recruited external and internal subject matter experts to conduct training workshops § Scheduled and conducted instructor-led training § Created and maintained training database § Updated training department web page with training schedule and documentation 1994–2001 Oshman’s Sporting Goods Houston, TX 2000–Present Manager of Training and Skills Development § Responsibilities increased to include researching e-learning companies and making recommendations to Senior Management § Increased training topics to include: § Project Management § Facilitation Skills § Facilitated company meetings § Maintained corporate software issues list 1996–2000 Systems Trainer § Responsibilities increased to include PC and AS/400 training for all corporate departments, corporate executives and store management § Led team of fourteen trainers / developers in researching, documenting, and training new JDA retail software package § Determined JDA module break-outs requiring training and / or documentation § Established development schedules and deadlines for each developer § Conducted regularly scheduled meetings to update / troubleshoot for trainers / developers § Orchestrated multiple training room set-ups § Created and distributed Phase I and Phase II training schedules § Managed details of training: § Company-wide registration § Documentation printing § Training room prep § Documented evaluation feedback § Resolved equipment/software problems § Training certificates § Researched / selected / scheduled and organized outsourcing § Increased training topics to include: § Interviewing and Selection Process § Performance Appraisals § Counseling and Corrective Action § Sexual Harassment § Retail IDEAS software package § Kronos Time Keeping System § Windows ’95 § Microsoft Office ‘97 1994–1996 Merchandising Trainer § Learned new and modified software applications § Developed and maintained all training materials, documentation, and scenarios for instructional purposes § Tested new and modified AS/400 applications § Created and distributed monthly training schedules § Conducted training classes § Assisted users as needed
	1993–1994 Meridian VAT Reclaim, Inc. Houston, TX 1993–1994 Client Service Executive § Coordinated audit schedules § Provided service to all strategic clients for the southwestern United States 1993–1993 Retrieval Manager § Supervised on-site retrievals for companies such as Manville/Riverwood, Texas Instruments, and Exabyte, among many others
	1986–1992 Asgrow Florida Company (Upjohn) Plant City, FL 1992–1992 Information Systems Analyst § Primary duties included integrating systems, program modifications, problem solving § Cited by Senior Management for consistently exceeding job requirements 1991–1992 Application Programmer § Developed and supported information systems which augmented company operations § Primary duties included program modifications and problem solving 1988–1991 Computer Operator § Provided efficient support for all aspects of company operations and fourteen branches throughout Florida 1986–1988 Accounts Payable Clerk § Performed invoice matching, calculated unit costs, reconciled discrepancies § Assisted in the successful installation of application software
1980–1986 SunBank Plant City, FL § Advanced to key positions including ATM Administrator and Customer Service
Education
	1993–2004 University of Houston Houston, TX § B.S., Economics – GPA 3.48 2001 Langevin Learning Services Ontario, Canada § Training Manager Certification § The Successful Training Manager § Training Needs Analysis § Marketing Your Training Internally § Web-Based Training 2000 Jim Rough and Associates, Inc. Port Townsend, WA § Dynamic Facilitation Skills 1991–1992 University of South Florida Tampa, FL § B.A. Program, Information Systems and Decision Sciences 1980–1991 Hillsborough Community College Plant City, FL § A.A., Business Administration

EHRD 621 Group 6